Return & Exchange Policy

Return Policy

We hope you love your purchase from Rarity Mercantile! However, we understand that sometimes things don't work out as planned. Please review our return policy below for a hassle-free return process.

Eligibility for Returns

  • You are eligible for returns within 30 days from the date of purchase.
  • The first return for each customer is free. Subsequent returns may be subject to a return shipping fee.

Return Process

  1. Contact our customer support team at customers@raritymercantile.com to initiate the return process. Please include your order number and the reason for the return.

  2. Once your return request is approved, you will receive a return shipping label via email for your first return. For subsequent returns, return shipping fees may apply.

  3. Pack the items securely in the original packaging, if possible, and affix the provided return shipping label to the package.

  4. Drop off the package at your nearest shipping carrier location.

Return Conditions

  • Items must be in their original, unused condition with all tags attached.
  • Your first return is free. Subsequent returns may be subject to a return shipping fee.
  • Items with makeup or deodorant marks, strong smells of perfume, smoke, or pet hair are not eligible for a refund.

Refunds

  • Once your return is received and inspected, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method.

Exchange Policy

Unfortunately, we do not offer direct exchanges. If you would like a different size, color, or item, please initiate a return for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 business days of receiving your order. We will gladly replace the item or provide a refund.

Contact Us

If you have any questions about our return policy or need assistance with your return, please contact our customer support team at customers@raritymercantile.com.

Thank you for choosing Rarity Mercantile for your clothing needs! We appreciate your business.